While my wife was dying I was awash in a mysterious world of cost-shifts, hidden fees, charges which were so vaguely specified that determining what had been done in exchange for any given charge was impossible without spending hours on the phone and in billing offices for each of the hundreds of transactions. Americans expect that of our medical system, so it didn't surprise me.
But after my wife had passed away, and I had a bit of time to reflect, I began wondering what other aspects of my life were filled with unexamined charges. While I'm a believer in personal responsibility, "caveat emptor" is not an acceptable slogan when the economic waters are filled with predators.
In mid-January, on NPR's Morning Edition I heard an interview with Bob Sullivan, who'd released a new book entitled Gotcha Capitalism: How Hidden Fees Rip You Off Every Day-and What You Can Do About It. The book was about the hundreds of hidden fees and small-print generated rip-offs which have become an astonishingly large part of the US economy. It's an excellent small reference work not only on the manner in which the public is being systematically victimized, but how to resist being the victim.
The book focuses on a number of commonly used services and products, including credit cards, banks, 401-ks and other retirement vehicles, mortgages and rentals, cell phones, home phones, pay TV, internet access, travel, groceries, gift cards, rebates, student loans, shipping charges, health clubs, and a number of other miscellaneous categories.
Not only does Sullivan describe the charges, but there is a Toolkit section which outlines strategies for fighting the charges, with sample complaint letters, and a description of negotiation tactics and legal options.
This book is a very good resource for anyone who is protective of their money.